/ Webteqno Hosting policies

Privacy Policy

Webteqno LTD (company number 12884834), registered at Kemp House, 152-160 City Road, London, United Kingdom, EC1V 2NX, operates this managed-hosting portal. Contact: info@webteqno.com.

Information we collect
We collect information needed to provide and administer hosting services, including your name, email address, business name, telephone number, domain, account credentials, support messages and attachments, order and invoice records, subscription status, website details, and security records such as login time, IP address, user agent, and two-factor-authentication status.

Payments
PayPal processes PayPal and card payment details under its own privacy terms. Webteqno does not store full card details. We retain provider references, transaction status, amount, currency, renewal date, and related billing records needed to administer the service and keep financial records.

Website access credentials
WordPress, FTP, FTPS, and SFTP credentials supplied for managed websites are encrypted at rest. Access is restricted to the relevant client and authorized Webteqno staff, and sensitive values require additional password confirmation before display.

How we use information
We use information to review requests, create and secure accounts, provide hosting and support, manage access, issue invoices, process and reconcile payments, send service and renewal notices, prevent abuse, investigate security events, meet legal obligations, and improve the portal. Processing is based on contract, steps requested before entering a contract, legitimate interests in operating and securing the service, legal obligations, and consent where applicable.

Sharing
We do not sell personal information. We share only what is necessary with providers supporting hosting infrastructure, email delivery, payment processing, security, analytics, and professional advice. Information may also be disclosed where required by law or to protect clients, Webteqno, or others.

Retention and security
Records are retained only as long as reasonably required for service delivery, support, security, dispute handling, accounting, tax, and other legal obligations. We use access controls, encrypted transport, encrypted stored credentials, audit logging, and account-security controls. No system can guarantee absolute security.

Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, or receive your personal information, object to certain processing, withdraw consent, and complain to a data-protection authority. Some information must be retained for contractual, security, or legal reasons.

Contact
Send privacy questions or rights requests to info@webteqno.com. We may need to verify your identity before completing a request.